24/7 customer access
You have convenient 24-hour, 7 day a week access to your contract information through our online Customer Portal which enables you to perform a variety of tasks, such as submitting service requests or raising issues.
Some of the benefits include:
- increased transparency – you can see logged service requests and scheduled periodic works, test and tag compliance, employee training records and contact details, and non-conformance records
- information security – we can enable access for multiple users and assign different permissions to different levels of authority
- continuous improvement – information is collated which generates discussion for continuous improvement throughout the life of your contract
- intuitive features – an inbuilt service desk receives data and evaluates that data to initiate action, such as escalating an issue to a particular person or issuing a reminder to action an issue.