Customers are at the heart of everything we do; your satisfaction is a measure of our success.
For over 33 years, we have been listening to our customers when asked what matters most to better understand the intricacies of the industries we specialise in. We pride ourselves on our ability to ask the right questions to determine exactly what you need. We then tailor innovative solutions that go beyond just your immediate needs, which can ultimately save you money and improve your business practices.
While we are innovative in our approach to problem-solving and green technologies, we still retain old-fashioned values and deem the safety and wellbeing of our employees and customers of paramount importance. You can be rest assured we are on the front foot when it comes to workplace health and safety, and initiate proactive measures to minimise risk.
Why Choose Us?
Our value isn’t added; it’s already there
At Biniris, the extra special service you get is a given. It’s in our culture. You don’t have to ask for personal attention or local knowhow. Our on the spot rational is part of the service and it’s all about ease of business. You make one call.
Apply insights from other industries
Our involvement in a diverse range of industries qualifies us with first-hand experience and useful insights that can be applied across other industries and businesses to find more ways to improve business practices shared with customers.
We operate an Integrated Management System compliant to ISO 31000:2018 Risk Management standards, and certified in ISO 9001:2015 Quality Management Systems, AS/NZS 4801:2001 Occupational Health and Safety Management Systems, and ISO 14001:2015 Environmental Management Systems.
Internal and external audits
We are subject to annual internal and external audits to ensure we continue to meet safety, environmental and quality requirements in compliance with our ISO accreditation.
Safe and sustainable
Safety and wellness
We perform work in the safest manner possible and have regular toolbox meetings to continually review our safe work practices and validate their currency. All employees receive comprehensive work health and safety training and are available to attend a site induction to minimise risk and understand your site-specific safe operating procedures
Whenever possible we use energy star-rated equipment and recognised eco-friendly cleaning products, such as high-grade natural cleaners and sanitisers, microfibre cloths and biodegradable garbage bags.
Quality Assurance Inspection Reporting
We provide a personalised monthly report that evaluates whether our cleaning standards are meeting your specifications by comparing the cleanliness of your site against a standard benchmark. We can produce this report at different frequencies based on your individual needs.
Contract Performance Report
We provide a personalised monthly report that measures KPI achievement against set targets, records employee training and maintenance requests, provides statistics on incidents in your workplace, assesses issue resolution response, provides cleaning audit results, and suggests recommendations for improvement.
We offer a range of technologies, such as mobile device management and iPad reporting, which improve efficiencies and can result in cost benefits.
Are based in regional areas and proactively conduct site visits to ensure our teams are meeting performance standards. They are your dedicated point of contact and will personally address any concerns you have.
24 hour emergency call out
You can contact us any time of day if you need emergency assistance. We maintain a pool of experienced operators who provide you 24 hour on call services should an incident occur outside general working hours, meaning limited disruption to your business and clients.
Customer Service Report
You can report an issue to us 24/7. We will analyse the information and act quickly to determine what went wrong, why there was an issue, implement a solution, and determine how we can fix it so it doesn’t happen again.